Return

We're sorry the product did not meet your expectations. You have access to our return portal to initiate a return within 30 days of receipt.

Return Policy Summary:

  • Returns are accepted within 30 days of receipt.
  • The product must be undamaged, complete, and in its original packaging.
  • Return shipping costs are your responsibility, unless the product was delivered defective or incorrect.
  • After we receive and inspect the returned product, we will refund the purchase amount within 10 days via your original payment method.
  • In case of damage or missing parts, we reserve the right to issue a partial refund.
  • Return requests are processed within 24 hours on business days.

RETURN PORTAL

Have questions? Contact our customer service. Click "here" to go to the contact form or check the FAQ at the bottom of this page.

FAQs

Once we receive your return shipment, we aim to process it within 5 to 10 business days. This includes inspecting the product and completing the refund or exchange. Please note that processing times may vary depending on the volume of returns and the inspection required. You will receive a confirmation once your return has been processed.

The refund should be credited to your account within 3 to 10 days after this confirmation.

You will receive a confirmation email once your return shipment has been processed and the refund has been arranged. Additionally, you can track your package using the provided tracking number to see if it has arrived at our location.

Whether you receive a full refund depends on the condition of the returned product. If the product is returned undamaged, complete, and in its original packaging, you will receive the full purchase amount back. However, in cases of damage, defects, or missing parts, we may apply a partial refund. Of course, we will always clearly inform you about the refund amount.

We understand that having to cover the return shipping costs yourself can be frustrating. However, we ask this for several important reasons. By having customers pay for their own return shipping, we can keep our operational costs low. This helps us maintain competitive and affordable prices for all our products.

Additionally, we care about the environment. By processing only returns that are truly necessary, we avoid unnecessary transportation and reduce CO₂ emissions. This aligns with our commitment to sustainability and minimizing our ecological footprint.

Of course, in cases of defects, incorrect deliveries, or other errors on our part, we always cover the return shipping costs. We strive to assist you as best as possible and provide fair and transparent service. If you have any questions about your specific situation, please don’t hesitate to contact our customer service. We’re happy to help!